UltraVPN Error Codes
Published · updated
Errors that customers may see. Note that in bold is the backend error. In italic is the customer-facing error.
'InvalidCredentials': Incorrect email or password, please try again.
'Invalid Request':
*Sorry, something you sent us wasn't formatted correctly. Please check your submission or contact support.*
'InvalidCredential':
'InvalidToken': Sorry, your session has expired. Please log back in.
AccountAlreadyExists': 'A user with the given ID already exists.': There is already an account for this user. Please check your submission or contact support.
'CategoryNotFound': 'CategoryNotAllowed': 'OfferDisabled': 'CampaignDisabled': 'SubscriptionOutsideCampaign': 'OfferNotFound': Sorry, there seems to be an issue with your selected plan. Please refresh the page and try again or contact support.
‘ValidationFailure': 'AccountError': 'SubscriptionError': Sorry, we're having trouble processing your request. Please try again or contact support.
'UserNotFound': Sorry, we're having trouble looking up your account. Please try again or contact support.
'InvalidCardType': This card type is not recognized, please review your submission.
'InvalidCardNumber': Please enter a valid card number.
'InvalidCardExpiration': Please enter a valid card expiration date.
'InvalidCardHolder': Please enter a valid cardholder name.
'InvalidCardCvcode': Please enter a valid security code.
'InvalidCardAddrCountry': Please enter a matching country and address.
'SubmissionFailure': There was an issue with your submission, and it cannot be processed. Please try a new payment method or contact support.
Includes "not found": Sorry, we can't find what you're looking for.
Includes "already exists": An account with that email address already exists.
*Catch all: Sorry, an error occurred*