Why can't I access Netflix on my Mac device?
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Before we troubleshoot, let's make sure the following is checked:
Your Premium payment is restored. (To restore a purchase, please check our Restore Purchase article.)
UltraVPN is connected, and the VPN icon appears at the top of the status bar.
The Netflix and virtual location must match. Example: If you're trying to watch Canadian Netflix, then make sure to select Canada as the virtual location.
Your internet connection is fast enough to stream video. (Netflix requires a 3 Mbps connection for one standard-quality stream and 5 Mbps for one high-definition stream.)
You are logged into a Premium UltraVPN account.
You have the latest version of the app (some older versions will have trouble connecting to our new servers).
Location services for Netflix on your device are turned OFF. To turn off location services on your MAC device:
Open System Preferences >Security & Privacy > Location Services
Either turn off all location services or use the individual checkbox for each location-aware app or item on your device.
To disable location services for all websites, turn off location services for the Safari app.
To troubleshoot:
1\. Select a virtual location. 2\. Verify that you have the country's IP address. 3\. Clear your browser's cookies and cache. (How to clear cookies and cache?) 4\. Go to Netflix.