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Can't connect

Can't connect

Why can't I connect to a virtual location on my Mac device?

Published · updated

Please first verify the following:

  • You are connected to the internet via WiFi or a mobile data network and can access the internet.

  • You are signed in to your UltraVPN Premium account.

  • You have the latest version of the app (some older versions will have trouble connecting to our new servers).

  • You do not have a third-party app, such as an antivirus or another VPN, running in the background.

1\. Click the connect button on the application. Dashboard_-_Disconnected.png

2\. Try selecting a different virtual location to see if this issue is with one specific virtual location or all of them.

3\. Disconnect UltraVPN for a few seconds, then reconnect. (This will allow the app to look for the best server to help connect.)