To troubleshoot an access issue please follow the steps below:
- Select Virtual Location
- Verify that you have the country's IP address here
- Clear your browser and app data.
- Go to the website you are trying to access or use the application you wish to use.
If after trying the above the issue persists, please gather the following information:
- What website/App are you trying to access?
- Virtual Location (country) selected
- What is your IP address when Hotspot Shield is ON? You can verify it here.
- Your actual country
- Screenshot of the error message received (If any)
Once you have the information required above, please contact support as explained here.