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Billing FAQs

Do You Have Billing Questions?

You may have seen in the news that in the past 12 months cyber-crime has been at a record high. Ransomware and Malware attacks hit millions of computer users worldwide which is why it’s so important to have premium Antivirus protection enabled.

So protecting yourself from the ever-increasing threats online, an antivirus subscription is a small price to pay.

After purchasing your antivirus an order confirmation email will be sent to the email address attached to your account.


Purchases through UltraVpn will appear on your bank statement as: www* plus the phone number for your country.

If you order any additional services such as Safe Browsing, they will appear on your bank statement as separate charges.


Your active subscriptions will appear in the Billing Overview Section within your control page.

You can view the details of any orders by going to the Invoices Section.


Or if you have any billing queries simple emails us at:



We are so confident that you won't want to leave that we'll give you your money back if you do - No questions asked! During the first 30 days, if you decide UltraVpn isn't for you, we'll refund your subscription fees in full. When refunding an order, the refund is processed immediately for our billing system.

To help you stay protected and have a completely uninterrupted service, at the end of each subscription period we will auto-renew your subscription for another term.


Remember our Support Representatives are here whenever you need us, 24/7/365. Simply send us an email or jump on a call.


Phone: 833 262 8846

Remember your satisfaction is our top priority!


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Phone Numbers

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