*Issue: I can't connect to UltraVPN on my iPad, iPhone, or iOS device.*

How to connect to UltraVPN on iOS

Before troubleshooting, please make sure:

• You are connected to the internet via WiFi or a mobile data network.

• To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection, such as a firewall with strict settings, another VPN application. Please go to the settings on your iOS device and tap VPN.

• Please kill the app and clear any other apps in the background by sliding up on your iOS device to view all apps in the background. Follow this link for a visual guide.

• You are running iOS 12.0 or above.

• You have the current version installed.

Next, follow the steps below:

1. Turn on UltraVPN.

2. Switch Airplane Mode ON and OFF.

3. Reinstall the UltraVPN VPN configuration. 

- In the UltraVPN app, tap Settings > Reinstall VPN configuration. - Follow the on-screen instructions to add VPN configuration.

1. If the problem continues, try the following: Connect to a different network (for example, if you were connected to WiFi, try connecting to your mobile data network or another WiFi.)