Why can't I connect to the Internet when VPN is on?
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**Issue: I can't connect to the internet after I turn on UltraVPN on my iPad, iPhone, or iOS device.**
Before troubleshooting, please make sure:
You are connected to the internet via WiFi or mobile data network
Your device is not jailbroken
You have no other VPN connected. Please go to your iPhone Settings > General > VPN and delete any other VPN profiles by selecting the "i" button next to the VPN. This includes VPNs under a Personal VPN. These profiles can be reinstalled when you start the VPN.
Try changing the VPN protocol. This can be done under Settings > VPN Protocol by selecting the other protocols available there.
To isolate the cause, please try to connect on WiFi and Cellular
- Connection issues on WiFi - Connection issues on Cellular
You are running iOS 12 or above
Please make sure your app is updated on your device
If all the above has not helped please follow this guide from Apple for resetting your Network.