If UltraVPN is running, but you can’t connect to the VPN (i.e. you can open the UltraVPN Windows app and it seems to run properly, but will not connect to a country), follow the steps below. After each step, check to see if you can connect:
Step 1: Check your internet connection
- Quit the UltraVPN application in the system tray
- Open your web browser and try browsing the internet
If you can’t browse the internet even when the VPN is off, restart your computer. When your computer reboots, check that your internet is connected and try browsing again. If that doesn’t work, you may need to check your network settings or contact your Internet Service Provider (ISP).
Step 2: Restart UltraVPN
If you have a UltraVPN IP address, but still can’t switch virtual locations, quit the UltraVPN application and then restart it.
Step 3: Change VPN protocol
Changing the VPN protocol on the app may help with the connection issue. You can switch to different VPN protocols to troubleshoot which protocol works for you. You can information on switching protocol on this article. If changing protocol did not work please continue to step 4.
Step 4: Run the Network troubleshooter
- In the search box on the taskbar, type Network troubleshooter, and then select Find and fix network problems from the list of results.
- Follow the steps in the troubleshooter and see if that fixes the problem.
Step 6: Reinstall UltraVPN to reset the TAP Driver Network Adapter
- Click Start, and search the control panel.
- Select "Uninstall a Program."
- Search for UltraVPN.
- Right-click on UltraVPN and click uninstall.
- Follow the on-screen prompts to uninstall the program.
Step 7: Restart your modem and wireless router
- Unplug the power cable for the router from the power source.
- Unplug the power cable for the modem from the power source.
- Some modems have a backup battery. So if you unplug the modem and lights stay on, remove the battery from the modem.
- Wait at least 30 seconds or so.
- If you had to remove the battery from the modem, put it back in.
- Plug the modem back into the power source. The lights on the modem will blink. Wait for them to stop blinking.
- Plug your router back into the power source.
- Wait a few minutes for the modem and router to fully power on. You can usually tell when they’re ready by looking at the status lights on the two devices.
- On your PC, try to connect again.
If all the above steps do not work please contact us so we can assist troubleshooting further.