Issue: I can’t connect to UltraVPN on my Android device. I click CONNECT, and it just spins. Or, it connects briefly and then disconnects.
How to fix connection issues on an Android
First, please make sure you are running the latest version of UltraVPN for Android in the Google Play Store. Older versions of the app may have issues connecting to some servers.
To help determine what's causing our app to disconnect, please make sure of the following:
- Your Android OS is 8.0 or later.
- Your Android is not rooted.
- To isolate the cause, temporarily disable any third-party apps that may interfere with your connection. For example, a firewall with strict settings, another VPN application, or an antivirus.
- You aren't running a battery management or screen-dimming app.
Next, many common problems can be fixed by clearing UltraVPN's app cache and data. Please follow the steps below, or you can visit the support page from Google here.
How to clear UltraVPN's app cache
- Open your Android Settings
- Find the Applications & Notifications area
- Select UltraVPN
- Tap Storage
- Select both Clear Cache and Clear Data.
- Reboot your device and launch UltraVPN again.
After completing the previous steps, check if our app is working properly. If it is still not working, the data from the following apps will also need to be cleared:
- Google Play Store
- Google Play Services
- Your preferred web browser (Chrome, Opera, Firefox, etc.)
- Any other application you are having problems with (Netflix, Hulu, etc.)
Keep in mind that clearing the app's data will remove all your settings, and you will need to log back in again, so make sure you have access to your username and password.
Lastly, if you still experience problems accessing content, please turn off Location Services and the Smart Network Switch.
How to turn off Location Services on Android
- Go to Android's Settings
- Select Location
- Switch to OFF
How to turn off the Smart Network switch on Android
- Go to Settings > Wi-Fi > Advanced.
- Uncheck Avoid Poor Connection
- Go back to Settings > Wi-Fi.
- Uncheck Smart Network Switch