To access Netflix, we have some steps to help troubleshoot this issue for you, but before doing so, we want to make sure you can verify the following information:
- You are logged into an UltraVPN premium account and have an active Netflix subscription.
- Verify that your IP address when connected to UltraVPN is the proper country you selected on the application. You can locate your IP address here.
- Your internet connection is fast enough to stream video. (Netflix requires a 3 Mbps connection for one standard-quality stream and 5 Mbps for one high-definition stream.)
- You have the latest version of the app (some older versions will have trouble connecting to our new servers.)
- Turn off location services by following the steps here.
Please also note that these steps include clearing your cache. Browsers may sometimes mismanage the amount of cache stored. This can slow your browsing; websites may load slower or appear as they are not supposed to. Also, a cache may contain private data, so storing less of it is better. This also includes any app data for your mobile devices.
Close the UltraVPN and Netflix apps completely.
- For Android devices using the Netflix app, please follow these steps to restart the app.
After closing both apps, please proceed to clear your cache app data, please keep in mind that you will have to sign back into your Netflix app after this process.
- For Android, to clear your app data, please follow this guide.
- Turn UltraVPN back on and connect to the desired virtual location. Sign into Netflix and start viewing.
If steps 1-3 did not work, please try disconnecting UltraVPN, clearing your app's data again, and reconnecting to UltraVPN but this time select a city or another Virtual location.
- If you are trying to access US Netflix, please connect to a US city and retest.