Issue: I can't connect to UltraVPN on my iPad, iPhone, or iOS device.

How to connect to UltraVPN on iOS

Before troubleshooting, please make sure:

• You are connected to the internet via WiFi or a mobile data network.
• Your device is not jailbroken.
• To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection, such as a firewall with strict settings, another VPN application, or an antivirus. Please go to the settings on your iOS device and tap VPN. 
• Please kill the app and clear any other apps in the background by sliding up on your iOS device to view all apps in the background. Follow this link for a visual guide.
• You are running iOS 12.0 or above.
• You have the current version installed.

Next, follow the steps below:

1. Turn on UltraVPN. 
2. Switch Airplane Mode ON and OFF.
3. Reinstall the UltraVPN VPN configuration. 
• In the UltraVPN app, tap Settings > Reinstall VPN configuration.
• Follow the on-screen instructions to add VPN configuration. 
4. If the problem continues, try the following: Connect to a different network (for example, if you were connected to WiFi, try connecting to your mobile data network or another WiFi.)